All delivery quotes are calculated at the time of booking based on the following variables provided by the Client:
- Origin and destination addresses — total route distance, including any intermediate stops
- Number of stops — each stop beyond the primary pickup and delivery point is subject to a multi-stop fee
- Item dimensions and weight — used to determine vehicle requirements and applicable rate tier
- Service type — standard, priority, or time-sensitive delivery designation
- Time of service — standard business hours versus after-hours scheduling
Quoted rates reflect all applicable fees based on the information submitted at the time of booking. No additional fees will be assessed provided the submitted order details are complete and accurate.
Motion Miles Logistics does not charge hidden fuel surcharges, technology fees, dispatch fees, administrative fees, or other surprise delivery charges. The price quoted at booking is the price paid unless shipment details change or one of the conditions described in Section 5 of this Policy applies.
Upon booking confirmation, the quoted price is locked and guaranteed, subject to the accuracy of the order details submitted by the Client. Motion Miles Logistics will not assess additional charges after confirmation unless one or more of the conditions described in Section 5 applies.
Motion Miles Logistics believes pricing should be simple and transparent. Once a quote is confirmed, Clients can expect no surprise charges, hidden fees, or unexpected surcharges unless shipment details change after booking.
Payment is due and processed at the time the order is placed. The Company accepts major credit cards and other approved electronic payment methods. Payment must be completed before dispatch is initiated.
Qualified high-volume business clients may apply for Net 30 billing terms. Net 30 status is subject to Company approval and may be revoked at any time upon written notice. Net 30 invoices are due in full within thirty (30) calendar days of the invoice date. Accounts with outstanding balances beyond thirty (30) days may be subject to a late fee of 1.5% per month on the unpaid balance, or the maximum rate permitted by applicable law, whichever is less. Credit card remains the default payment method for all clients not approved for Net 30 terms.
Quoted rates do not include sales tax, use tax, or other governmental charges that may be required by applicable law. Any such taxes or fees shall be added to the invoice and remain the responsibility of the Client.
The Company reserves the right to issue a revised quote and collect additional charges under the following circumstances:
- Inaccurate item count — the number of items presented at pickup exceeds or materially differs from the quantity submitted at booking
- Inaccurate item weight or dimensions — the actual weight or size of items presented at pickup exceeds the specifications submitted at booking and requires a different vehicle class or additional resources. Vehicle classes may include passenger vehicles, cargo vans, pickup trucks, box trucks, or other commercial vehicles selected based on shipment size, weight, handling requirements, and delivery specifications.
- Additions at pickup — the Client requests additional items, stops, or services at the time of pickup that were not included in the original order
- Address or routing changes — the Client modifies the delivery address or route after the order has been dispatched
- Detention / Waiting Time — Quotes include a complimentary grace period of fifteen (15) minutes of waiting time at both the pickup and delivery locations. Waiting time exceeding fifteen (15) minutes will be billed at a rate of $15.00 per fifteen-minute increment, or fraction thereof. The detention clock begins upon expiration of the fifteen-minute grace period and is recorded using driver arrival and departure timestamps maintained through the Company's dispatch and delivery management systems.
- Unsuccessful Pickups (Dry Runs) — If a driver arrives at the designated pickup location and the order is unavailable, unready following the expiration of the complimentary waiting period, or cancelled on-site by the Client, a Dry Run Fee equal to fifty percent (50%) of the base quoted rate, or a flat fee of $50.00, whichever is greater, will be assessed.
In all cases, the Client will be notified of any applicable adjustment prior to continuation of service. The Client may accept the revised amount or cancel the order in accordance with the Company's Cancellation Policy.
Deliveries scheduled outside of standard business hours are subject to an after-hours surcharge of twenty percent (20%) applied to the base delivery rate. The after-hours surcharge will be calculated and included in the booking quote prior to order confirmation. The Client acknowledges the surcharge by completing the booking process.
Standard business hours are defined as Monday through Friday, 8:00 AM to 6:00 PM local time. Deliveries scheduled for pickup outside standard business hours, or deliveries reasonably expected to require service outside standard business hours based on estimated transit time, are subject to the after-hours surcharge.
Motion Miles Logistics does not assess a separate fuel surcharge. Distance-based costs, including fuel, are incorporated into the per-mile rate applied at the time of quote generation. No ancillary fees will be added after booking confirmation except as provided in Section 5 of this Policy.
Motion Miles Logistics shall not be liable for delays, service interruptions, or delivery failures resulting from circumstances beyond its reasonable control, including but not limited to:
- Traffic accidents or roadway closures
- Severe weather conditions
- Natural disasters
- Government actions or restrictions
- Civil unrest or public emergencies
- Labor disruptions
- Vehicle breakdowns despite reasonable maintenance
- Network, communication, or technology failures
- Any other force majeure event
The Company will make reasonable efforts to communicate delays and complete service as soon as conditions permit.
If the Client believes a charge was applied in error, the Client must submit a written dispute to the Company within seven (7) calendar days of the delivery date. Disputes submitted after this period will not be eligible for review or adjustment.
To initiate a dispute, contact the Company at:
Email: support@pipiw-staging.zeabur.app
Subject Line: Billing Dispute — [Order Number] — [Delivery Date]
The Company will acknowledge receipt of the dispute within two (2) business days and issue a written determination within five (5) business days of acknowledgment. If the dispute is found to be valid, a credit or refund will be issued within ten (10) business days of the determination.
Cancellations and associated refund eligibility are governed by the Company's Cancellation Policy. All quoted prices are locked at booking when shipment details are accurate.
Motion Miles Logistics reserves the right to amend this Pricing Policy at any time. Updates will be posted to the Company's website at wordpress-1490779-6544691.cloudwaysapps.com/pricing-policy and will take effect upon publication. Continued use of the Company's services following any amendment constitutes the Client's acceptance of the revised terms.
This Policy shall be governed by and construed in accordance with the laws of the State of Texas. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in Travis County, Texas.
