Transport. Protect. Deliver.

Motion Miles Logistics – Austin-based freight and delivery company serving Central Texas with speed and reliability
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What are your service areas?

Motion Miles Logistics operates primarily in Austin, TX, and nearby cities, offering both local and regional deliveries.

What are your delivery hours?

Standard delivery hours are 6:00 AM to …, with flexibility based on customer needs and special
requests.

How much per delivery?

Pricing varies based on distance, weight, and type of item. For smaller deliveries under $600, there’s a flat fee of $40. Larger or more complex deliveries are quoted individually.

What is your delivery time frame?

Delivery time depends on the distance and type of service. Local deliveries within the Austin area are
typically same-day or next-day.

Do you offer same-day or next-day delivery?

Yes, Motion Miles Logistics provides both same-day and next-day delivery services, especially for last-mile deliveries.

What is your insurance policy for damaged items?

Basic liability coverage is included for all deliveries.
Additional insurance options are available for high-value items.

Do you require a signature upon delivery?

Yes, signatures are required for
deliveries to ensure proof of delivery and customer satisfaction.

What happens if I'm not home for a delivery?

delivery location, we attempt to reschedule or leave the item in a secure location based on customer instructions.

Can you deliver to a specific address or location?

Yes, Motion Miles Logistics delivers to specific addresses, including homes, businesses, and other requested locations.

Do you offer white-glove delivery services?

At the moment, white-glove services are not part of the standard offering, but custom requests can be discussed.

What is the typical turnaround time for last-mile deliveries?

For local last-mile deliveries, the typical turnaround time is same-day or within 24 hours, depending on the urgency.

Can you handle fragile or delicate items?

Yes, we handle fragile items with care and offer specialized packaging to ensure safe transportation.

Do you offer real-time tracking of deliveries?

Yes, real-time tracking is available through Routific, providing updates throughout the delivery process.

Can you provide proof of delivery?

Yes, proof of delivery is provided, including electronic signatures and delivery photos.

What is your policy for missed deliveries?

For missed deliveries, we attempt to reschedule the delivery or provide a safe drop-off option based on the customer’s preference.

What is the minimum and maximum weight or size you can handle?

We handle small to medium-sized
moves, with a maximum weight of approximately 100 lbs per item. Larger or heavier items may require special arrangements.

Do you provide packing services?

Currently, packing services are not offered, but customers can request assistance for larger, fragile
items.

Do you offer disassembly and reassembly services?

Currently, MileMaster
Logistics does not provide disassembly or assembly services. Customers are
encouraged to ensure all items are ready for pickup and delivery.

Can you handle stairs or narrow hallways?

Yes, our team is experienced in
maneuvering items through narrow hallways and staircases, though
additional fees may apply for complex moves. For items weighing more
than 100 lbs, delivery will be curbside only. If the item is less than 100 lbs. and needs to be delivered to an upper floor, there is an additional charge of $20 per floor, starting with the second floor.

Do you have any restrictions on the types of items you can move?

We do not transport hazardous materials, firearms, or any illegal items. Certain fragile or high-value items may require special handling.

What is your liability coverage for items during a move?

We provide basic liability coverage, with the option to purchase additional insurance for high-value items.

Do you offer storage services?

Storage services are not currently part of our offering, but we can help customers find local storage partners if needed.

Can you provide an estimate for a move?

Yes, estimates are provided through our website or via consultation. We also have an estimate form that transitions into an order if accepted.

What is your cancellation policy?

Cancellations are allowed with a 24-hour notice without penalty. Cancellations made within 24 hours will incur a small fee.

Do you offer military or senior discounts?

Yes, Motion Miles Logistics
offers discounts for military personnel and seniors as part of our community support initiatives.

Motion Miles FAQ - Section 2
Frequently Asked Questions
Where do you operate?
Motion Miles Logistics proudly serves Austin, TX and the surrounding areas, offering both local and regional deliveries — including routes from San Antonio to Dallas.
What are your delivery hours?
Our standard delivery window is 6:00 AM to 6:00 PM. We’re flexible and can accommodate earlier or later requests when arranged in advance.
How much do you charge per delivery?
Each delivery is unique, and pricing depends on factors like distance, size, and service type. For the most accurate estimate, we recommend using our online booking system.
How quickly can you deliver?
Local deliveries within the Austin area are typically completed the same day or by the next day, depending on your specific needs and timing.
Do you offer same-day or next-day service?
Yes, we offer both — ideal for time-sensitive or last-mile deliveries.
Are items insured during delivery?
Yes, all deliveries include liability coverage. While we do not transport high-value items, every shipment is handled with care and covered under our standard protection.
Can I get proof of delivery?
Absolutely. Every delivery includes electronic proof of delivery, with signature and photo confirmation. You’ll also receive a tracking link to monitor your delivery in real time.
What if I’m not available at the time of delivery?
If you're unavailable, we’ll follow your delivery instructions — whether that means rescheduling, leaving the item in a secure location, or returning it to the pickup location if needed. Additional fees may apply for returns.
Can you deliver to a specific home or business address?
Yes, we deliver directly to homes, businesses, and any location you specify.
Do you offer white-glove delivery?
While not part of our standard service, we’re happy to discuss custom requests to accommodate your needs.
What’s the turnaround time for last-mile deliveries?
Our last-mile deliveries are typically completed same-day or within 24 hours, depending on distance and urgency.
Do you offer real-time tracking?
Yes! You’ll receive real-time delivery updates through our tracking system, so you can monitor your delivery every step of the way.
What’s the size and weight limit for items?
We can handle a wide range of sizes and weights, but please contact us with the specifics of your item so we can confirm it fits within our delivery capabilities.
Do you provide packing assistance?
We currently do not offer packing services, but we’re happy to help ensure your items are handled with care during delivery.
Do you offer disassembly and reassembly?
We do not currently provide disassembly or assembly services. Please ensure items are ready for transport at the time of pickup.
Can you manage stairs and tight spaces?
Yes, we’re fully equipped to handle stairs and narrow hallways. For items under 100 lbs, we charge $25 per additional floor starting from the second floor. Items over 100 lbs are delivered curbside only unless special arrangements are made in advance.
Are there restrictions on what you can move?
Yes. We do not transport hazardous materials, firearms, illegal items, or highly fragile items such as expensive glassware. For high-value or delicate pieces, please contact us to discuss special arrangements.
What kind of coverage do you provide during a move?
All moves include basic liability coverage. Please note that we do not offer additional coverage for higher-value items.
Do you offer storage?
We don’t currently offer storage services, but we’re happy to help with your delivery needs.
Can I get a quote before booking?
Yes! You can request a quote through our website booking platform or by contacting us directly. Once you approve the estimate, it will convert into a confirmed order.
What’s your cancellation policy?
You can cancel your service up to 24 hours before the scheduled time with no charge. If you cancel less than 24 hours before your appointment, a small cancellation fee may apply.
Do you offer discounts?
Yes, we offer discounts for seniors and military personnel as part of our commitment to supporting the community. Discounts may also be available on a case-by-case basis.
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